Volunteering Terms & Conditions

Shifts and hours of volunteering

When you sign up as a Charity Concierge, you are making a formal commitment to volunteer 3 shifts which are each 7-8 hours long. 

You can request to volunteer the same shifts as your friends who have also signed up to be a concierge and we will do our best to accommodate. 

Shift rotas will be released 2 weeks before the festival start date. 

Proving your right to volunteer in the UK

To volunteer with Charity Concierge you must have the right to work in the UK. If you do not have the right to work in the UK, or do not understand what we mean by right to work, please email hello@charityconcierge.org

Confidentiality, intellectual property and data protection 

When you register to be a Charity Concierge with Child.org, we need to be able to save and process data about you to be able to run the service. We also need to share your data with the festival, in order to arrange your ticket. Child.org will never pass on or sell your data to other companies, or send you marketing without your permission. If you're interested in how and why we store your data, you can read our Privacy Notice here.

Capturing photos, videos and sound recordings

By signing up as a volunteer, you are agreeing that any photographs, videos, and/or sound recordings taken of you by Charity Concierge may be used for Charity Concierge and Child.org’s promotional purposes. This includes use by partners and supporters of Child.org. You can opt-out of this agreement by simply emailing hello@charityconcierge.org or speaking to a member of staff directly at the festival. You can opt-out at any time, including at any point after the festival.

Camping and access to festival site

Charity Concierge is given an allocated camping space in the festival’s staff camping area where volunteers have access to staff toilets and showers. We ask that all volunteers stay within our designated camping area unless you have specific requirements (in which case please email hello@charityconcierge.org directly).

Please note that we do not provide meals to our volunteers but you can bring a camping stove to cook with or buy meals from festival vendors.

Our volunteers are representatives of Charity Concierge and Child.org and must act respectfully and follow regulations stipulated by the festival itself. This includes not entering areas to which you do not have authorised access and behaving appropriately within the campsite (i.e. keeping the area clean and keeping respectfully quiet during the nights/early mornings).

Deposits

New volunteers are required to pay a deposit of £80 to secure their place at their festival of choice. Returning volunteers must pay £30. Your deposit will be returned to you in full except in the following circumstances:

1. If you cancel your position within 3 weeks (21 days) before the festival start date*

2. If you do not complete all your allocated shifts*

3. If you violate our volunteer code of conduct 

4. If you do not return all equipment given to you for use during your shifts (i.e. radio, card machine, buggy key)

5. If you do not hand in all cash raised by our services or donated to Child.org to one of our staff members. 

* If you have a valid reason for cancelling or not completing your shifts (such as due to illness and you can show us a note from a medical centre), we will return your deposit in full. We will also return your deposit in the instance that the festival or our concierge services cannot go ahead.